Flyhigh1995 Frequently Asked Questions
Contents
Below we have listed the most common questions we receive daily.
We love running this little shop, and we love our customers the most. So if you have any questions, concerns, problems, new ideas, etc. we want to hear from you, please message us.
What if I have my own design, can you make it? How long?
Sure, we’ll contact you upon your custom request to confirm details, to finish building it, approx. 1-3 days.
What shipment carrier do you prefer to?
Standard shipment method: Global post (Item will be responsibly delivered by your local post facility).
Updated shipment method: DHL, FEDEX and UPS.
How long to arrive in my country?
Standard shipment estimated shipping times (Item that frequently being purchased from):
North America: 6-10 business days
Australia: 6-10 business days
Brazil: 6-10 business days
France: 6-10 business days
Hong Kong: 3-5 business days
Israel: 6-12 business days
Norway: 6-10 business days
Russia: 6-10 business days
Saudi Arabia: 6-13 business days
Ukraine: 6-10 business days
United Kingdom: 6-10 business days
Other EU countries: 6-10 days
Updated shipment estimated shipping times via DHL, UPS and SF:
Generally 2-3 days.
Can I return or exchange the item?
Please refer to our return & exchange policy.
Where to track my shipment?
Sure. We’ll update your item with the tracking # once shipped. You can directly track it in your account order details.
What if I did not receive any thing, maybe I think it’s lost . How you solve it?
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If there’s no any tracking information, we’re liable for sending you a new one or having you fully refunded.
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If there’s tracking information that says the parcel has already arrived in your country, please try to contact your local post office with the provided tracking # and they’ll give you a response.
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If there’s tracking information that says the parcel is still NOT in your country, we’ll contact our shipping carrier asking for its latest status and get back to you for any further negotiation.
Am I ok to buy from your site?
Sure, 100% safe! Check our quality assurance.
Also, you can check our reviews from customers.
Types of wood
WALNUT- It is one of the scarcest and most coveted native hardwoods. It is in a class by itself. The sapwood of Walnut is nearly white, while the heartwood is light brown to dark, chocolate brown, often with a purplish cast and darker streaks. Northwest Walnut is steamed to enhance the chocolate brown heartwood and darken the sapwood. The wood is heavy, hard and stiff and with a high shock resistance. It is generally coarse textured and produces distinctive grain patterns.
BEECH- Now confined to the eastern United States, American Beech is sometimes underrated and under-appreciated: which may be due to its somewhat bland appearance.
With straight grain and medium to fine uniform texture, the sapwood of American beech is white with a red tinge, while the heartwood is light to dark reddish brown
CHERRY- It is grown in both the Glacial and Appalachian regions.
A natural beauty, Cherry is sought after by builders of the finest cabinetry and furniture in the world. Cherry is valued for its rich, deep reddish-brown color, frequently imitated with wood stains, and has exceptional character. Its sapwood is light yellow. Cherry’s grain is predominantly straight with a a fine even texture and natural luster.